Terms &
Conditions.

About these terms

In these terms, “Hard Yards”, “we”, “us” and “our” mean Hard Yards Property Care. “Customer”, “you” and “your” mean the person requesting or receiving services.

Using this website does not itself create a service contract. A service contract begins when we accept a booking or quote in writing, or when we begin agreed work at your request.

Enquiries, quotes and bookings

Website enquiries are requests for contact only. Website prices, including Hard Yards Plus prices, are indicative unless confirmed in a written quote or service agreement.

A quote will describe the agreed scope and price. Its validity period is the period stated in the quote. If no period is stated, ask us to confirm that the quote remains current before accepting it.

Scope and additional work

We will perform the services described in the accepted quote, booking confirmation or service agreement. Work outside that scope, including work requested while we are on site, requires agreement on the additional scope and price before it starts.

Hard Yards Plus customers are also subject to the Hard Yards Plus Terms & Conditions. If those terms conflict with these general terms for a Hard Yards Plus service, the more specific Hard Yards Plus term applies to that service.

Customer responsibilities and access

You must provide accurate information about the property and the work required, have authority to approve work at the property, and provide safe and reasonable access at the agreed time.

• Gates and access points must be available.
• Pets must be secured.
• Work areas must be reasonably free of pet waste, sharp objects and avoidable hazards.
• You must tell us about known irrigation, electrical services, underground services, asbestos, unstable structures, hazardous materials or other unusual risks that may affect the work.

We may pause or reschedule work if access is unavailable or conditions appear unsafe.

Timing, weather and site conditions

Service dates and arrival windows are estimates unless expressly agreed otherwise. Outdoor work may be delayed or rescheduled because of weather, unsafe conditions, equipment failure, access issues or events reasonably outside our control. We will take reasonable steps to let you know and arrange another suitable time.

Pricing, invoices and payment

The applicable price and any deposit, GST or payment timing will be stated in the accepted quote, service agreement or invoice. You must pay undisputed invoices by the due date shown.

If an amount is overdue, we may give notice and pause future services until the account is brought up to date. This does not affect your right to dispute an invoice in good faith.

Changes, cancellations and rescheduling

Any cancellation or rescheduling rules stated in an accepted quote or service agreement apply. If none are stated, please give reasonable notice.

Where a late cancellation, failed access or customer-requested change causes us a genuine and reasonably incurred cost, we may charge that reasonable cost after explaining it. Any charge will not operate as a penalty and remains subject to applicable law.

Green waste and removed items

Unless otherwise agreed, routine green waste may be placed in a suitable customer-provided green bin. Extra disposal, rubbish removal, tip fees or handling outside the agreed scope may involve an additional quoted charge.

You must identify any item that must not be removed. Once waste or rubbish has been lawfully removed and disposed of, recovery may not be possible.

Property records and photographs

We may take reasonable before, progress and after photographs to record property condition, completed work, access or a dispute. We handle photographs that identify a person or property in accordance with our Privacy Policy.

We will seek consent before using an identifiable customer, address or private property image for advertising or social media, unless the material has already been made public by the customer for that purpose.

Australian Consumer Law

Our services come with consumer guarantees that cannot be excluded under the Australian Consumer Law, including that services will be provided with due care and skill and, where applicable, be fit for an agreed purpose and supplied within a reasonable time.

Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

Liability

Subject to the Australian Consumer Law and any other non-excludable rights, each party is responsible for loss to the extent it was caused by that party’s breach, negligence or unlawful conduct.

To the extent permitted by law, Hard Yards is not responsible for pre-existing damage, concealed or undisclosed services, plant or lawn conditions that existed before work, or loss caused by inaccurate information, unsafe conditions or a customer’s failure to follow reasonable instructions.

Website content and intellectual property

Website text, branding, graphics, photographs and layout are owned by or licensed to Hard Yards unless stated otherwise. You may view and print pages for personal use, but must not reproduce or commercially use them without permission.

Website content is general information and is also subject to our Disclaimer.

Complaints and disputes

Please first contact us with the details of any concern so we have a reasonable opportunity to investigate and respond. Nothing in this clause prevents either party from using any complaint body, tribunal, court or remedy available under law.

Governing law and changes

These terms are governed by the laws of Victoria, Australia. Courts and tribunals with jurisdiction in Victoria may hear disputes.

We may update these website terms by publishing a new version. The terms in force when a service contract is formed continue to apply to that contract unless a lawful variation is agreed.

Contact

Questions about these terms can be sent to hypropertycare@gmail.com or raised by calling 0450 472 858.